Returns & Exchanges
At Chalet, we want you to be completely satisfied with your home decor and furniture; if an item doesn't perfectly fit your space, you can return it within 30 days of delivery. Please ensure all items are in their original condition and packaging to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully repackage the items in their original boxes, ensuring all hardware and assembly instructions are included.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your package.
Drop Off or Schedule
Hand your package to the designated carrier or schedule a home pickup for larger furniture pieces through our customer service team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing